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Analyse de la situation actuelle - Dubeau Services Conseils
pinit_fg_en_rect_gray_20 Analyse de la situation actuelle - Dubeau Services Conseils

b4 Analyse de la situation actuelle - Dubeau Services Conseils

L'analyse de la situation, le snapshot de l'entreprise permet de bien comprendre les processus actuels, définir les irritants, les forces et faiblesses à un moment donné (SWOT). Elle permet, aussi dans un deuxième temps de mettre la table en vue de l'élaboration des nouvelles orientations stratégiques, construire les nouveaux processus et faire la recherche adéquate en vue de déployer une solution de gestion de la relation client CRM-GRC au sein des différents secteurs d'une organisation toujours dans le but de soutenir les nouveaux processus.

Dans une deuxième phase, documenter les besoins d’affaire basés sur les nouvelles orientations stratégiques afin de rechercher une solution qui sera répondre à l’ensemble des besoins fonctionnelles et stratégiques de l’organisation. 


Voici quelques éléments de réflexion:

Que faisons-nous actuellement ?

  • Quels sont les ressources et rôles utilisées en :
    • Production;
    • Gestion;
    • Marketing;
    • Développement des affaires.
  • Définition des processus/activités actuels;
  • Identification des produits et services actuels;
  • Identification des activités de marketing (commercialisation);
  • Identification des outils de gestion actuels.

 

Le Cron démarre